A:We are direct manufacturer more than 20years experience with
Disney ,Sedex,Sedex Cap, NBC, ISO9001 and BSCI Audit Supplier,can
send certificates report If need. comapny have 12000 Square
meters,more 200workers.
Q:2. what service can you provide ?
A:(1) Make free design to customer confirm before mass production
or make sample,free design 2D and 3D. (2) Within 10mints or 2hours
reply customer email . (3) Give feedback for production step. (4)
Allow inspection companies during or after production to inspect
the quality,Confirm shipment inforamtion after passed QC and before
send goods . (5) Follow up with shipping company to keep the goods
customer received on time . (6) OEM and ODM
Q:3.Can I get a sample?How is the sample charge?
A:(1) Can send you our ready sample to test our products quality,
you just pay sample shipping cost. (2) Pay mold cost to make your
design sample , we make sample as your design or give us details we
make design send to customer approve. (3) If you are not satisfied
with our samples we can refund the sample fee to you.
Q:4.What's the MOQ?
A:Our MOQ is 100pcs for EACH design.
Q:5.What is your terms of payment?
A:(1) Sample cost / Moude cost to be prepaid prior to sampling; (2)
30% deposit to be prepaid prior to mass production; (3) Balance to
be prepaid after Inspection, before shipment.
Q:6.What is the time for sampling or mass production?
A:(1) Sample Lead Time -- 3-5 days upon receipt of your
sample/artwork and advanced payment. (2) Production Lead Time
–12-15 days upon receipt of your approval of the pre-production
sample and advanced payment.The specific delivery time depends on
the items and the quantity of your order.
Q:7.What are your terms of delivery?
A:We accept EXW, FOB, C&F, etc. You can choose the one which is
the most convenient or cost effective for you.
Q:8. How to solve the quality problems after sales?
A:Show us clear photos or video of the quality problem, or send
back a few samples for our study, we will make a satisfied solution
for you within 24 hours after we confirm the problem.
